New, unused, unwashed cloth diapers, cloth wipes, wet bags, snack bags and mama cloth pads may be returned for store credit within 30 days of purchase.
Cloth diapers, cloth wipes, wet bags, snack bags and mama cloth pads are warrantied to be defect free for 60 days from the date of purchase. Products with a defect will be replaced with an identical product.
We do not pay shipping charges on returns. We do not accept returns on used or washed products unless it has a defect. Please email us at firstname.lastname@example.org BEFORE returning any products. Replacement products will only be sent out once we receive your returned product.
Eco Sprout products are non returnable.
Leaking, fading, staining, diaper odour or normal wear and tear are not defects. If the defect is with the outer shell ONLY the outer shell will be replaced, not the shell and inserts. If the defect is with an insert, ONLY the insert will be replaced, not the shell and inserts.
This warranty is void when washing instructions have not been followed ie bleaching, fabric softeners, dryer sheets or any other laundry detergent/additives/natural soap containing enzymes, brighteners, dyes, phosphates have been used and when cloth diapers have been subject to water or drying temperatures above 30°C or 86°F as hot water wears down fabric quicker than warm or cold. The warranty is also void if the cloth diaper has been used with diaper rash cream/vaseline directly against the diaper or altered in any way. Do keep in mind that cloth diapers are not indestructible and like any other clothing they will eventually show signs of wear and tear.